Complaint·October 23, 2025

On 10/23/25, Licensing Program Analyst (LPA) Kevin Mknelly conducted an unannounced complaint investigation visit to deliver the findings for the above allegations and met with caregiver/ designee Scvonda Peters- Robertsaon. LPA conducted records review and extensive interviews. LPA is unable to find and or meet the preponderance, per policy. Regarding staff interactions with R1, interviewes of R1 and caregivers found varying accounts of events. No other residents or impartial witnesses were identified nor stated similar concerns regarding staff interactions. LPA reviewed shift notes and activity schedule sheets for R1. LPA requests copies of all shift and activity notes be copied to LPA by 10/27/25. As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview with administrator.