Complaint·February 25, 2025

LPA conducted an investigation visit on February 11, 2025. LPA spoke with Executive Director, Cheryl Stevenson, and the business manager. LPA reviewed records for R1’s agreement and attempts of the licensee to issue a refund. LPA found that the personnel with whom R1 interacted July to November 2024 no longer work at the facility as they were directing the opening of the facility. Furthermore, a refund check was written to and mailed to an incorrect person, in November 2024, with the same last name but different first name that R1. The mailing address for the check was also for a person other that R1. This showed that a clerical error occurred which resulted in R1 not receiving a refund within 15 days of R1’s notice to not enter the facility. LPA has verified that the issue was resolved with both the licensee and resident verifying that the amount due to R1 has now been repaid as of 2/14/25. As a result of this investigation, LPA finds allegation to be (S) Substantiated - A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. The following deficiencies were cited on 9099-D, per Title 22 Regulations, Division 6. in care. (B) This poses a potential personal rights violation, to R1. Report reviewed with Cheryl Stevenson . Copy of this report and appeal rights provided