Complaint·August 21, 2025

On 8/21/25, Licensing Program Analyst (LPA) Kevin Mknelly conducted an unannounced complaint investigation visit to deliver the findings for the above allegations and met with Executive Director. LPA conducted records review and extensive interviews. LPA is unable to find and or meet the preponderance, per policy. LPA interviewed a family member of resident alleged to not have had hygiene needs met. Family member stated that a family member is present for part of every day of resident's stay. Family member did not have concerns for care of R1. R1 was not able to recall such an incident occurring. For the allegation of staff being rough with a resident and yelling at a resident, the specific resident was not identified and the staff are no longer present at the facility. No additional evidence was available for this allegation. Regarding the allegation of insufficient staffing, this complaint was stating general staff shortages that were alleged to occur months prior. Specific incidents alleged were not substantiated. The staff alleged to not receiving training did not identify the training not provided under Title 22 requirements. As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview with administrator and report copy provided.