complaint·September 30, 2022

been very good overall. Food is appetizing and tastes good, and there is plenty. There are always snacks available 24 hours; and residents can eat items on the menu or make a special request, which the kitchen will try hard to fill. Again, LPA understands that there have been times when it has been challenging to find staff for the kitchen/dining room, but the other staff has always assisted when necessary to make sure residents received adequate meals. Allegation is unfounded. Regarding the allegation that staff do not provide transfer assistance to residents in needs, in speaking with both staff and residents, LPA found that staff has been good about assisting those who needed it, are quick to respond when called for help. LPA finds no evidence to support the allegation. Therefore, the allegation is Unfounded. Regarding the allegation that Staff do not ensure facility is clean and sanitary, LPA interviewed staff and residents, and LPA has toured the facility on multiple occasions over the past several months and years. The allegation stated that there were dirty dishes left in some residents rooms; the person assumed the dishes were from the previous day. LPA found no proof of this; and there is nothing to say that a few dishes left out for a short time would necessarily cause any harm to anyone. LPA has generally found the facility to always appear adequately clean and sanitary. A finding that the allegation is UNFOUNDED means that it the allegation is false, could not have happened and/or is without a reasonable basis. No deficiencies were cited as a result of this complaint. Exit interview conducted.