complaint·December 3, 2024

Regarding the allegation that Staff does not ensure adequate quantity and quality of food is provided to memory care residents: LPA interviewed the Administrator, Culinary Director, 5 staff and 2 residents, viewed meals and snacks stocked in "snack" areas; visited the kitchen and viewed food on hand, menus, etc. Staff related that they believe there is plenty of food for meals; in fact, there are often complaints that there is too much food for memory care residents and food may get wasted. There are always choices of food available, if a resident doesn't like the menu for a meal, they can ask for alternatives such as sandwiches, burgers, etc. There are always snacks available. Staff overall said they eat the food themselves and it is good. Residents interviewed said there is plenty of food, variety and choices, and the food is good. When asked what happens if someone would like a particular snack or food item that is not stocked in the memory care area, such as a particular kind of cereal, for example, the Culinary Director said the staff can always ask the kitchen for that item and it will be sent over if available; and can be ordered. Staff interviewed were all aware that they can ask the kitchen for particular foods if not available. LPA finds the allegation to be UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview conducted.