complaint·February 27, 2025

Interviews with Residents R1, R2, R3, and R4 indicated that each were happy with the care they have been receiving at the facility from all care staff. R1, R2, R3, and R4 all use call buttons either worn as a bracelet or a necklace. Each indicated that when they push their call button for help, care staff arrive promptly to assist. R2, R3 and R4 stated that they receive help with showers each week. R2, R3 and R4 have not had any issues receiving showers by staff or changing shower days based on what is convenient for them. R1 is able to shower independently but feels comfortable asking for help from staff when needed. Interview with Administrator Patty Uclaray indicated that residents must have a signed consent form that authorizes the use of call buttons or bed/chair alarms as it is not a requirement by the facility that each resident wear a call button. Administrator Uclaray stated that the facility is actively hiring more staff to decrease call button response times by staff and improve overall resident care and supervision. Administrator stated that each resident has their own care plan which coincides with their current LIC602/ physician’s report and is updated yearly or when a resident had a change in condition. During the investigation, LPA toured the facility with Administrator Patty Uclaray. LPA observed resident rooms and hallways to be in clean and sanitary condition with no odors. LPA did not observe any residents to be in poor hygiene. Through interviews conducted and documents reviewed, LPA determined that staff are assisting residents meet their hygiene needs. Based on interviews conducted, observations, and records reviewed, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. Findings that the complaint is Unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted with Patty Uclaray. A copy of this report was provided. Signature on these forms acknowledges receipt of these documents.