complaint·November 29, 2021

On 11/29/21 LPA visited the facility to complete the complaint. LPA met with Administrator Calin Mihalas. During the course of the investigation, LPA spoke with witness, administrator, and reviewed records. During the investigation, a small claims court proceeding was held to decide the matter of refund/money owed. Court was held on October 7, 2021. The judgement was that since the licensee had given a refund to the other party already, that no more money was owed by either party. Therefore, the allegation that facility failed to issue a refund is UNFOUNDED. A finding of unfounded means that the complaint is false, could not have happened and/or is without a reasonable basis. Exit interview conducted.