complaint·February 15, 2022

LPA review the housekeeping schedule and determined that housekeeping is scheduled Monday through Friday from 8AM to 4:30 PM. LPA Williams-Lyons toured the facility on 2/8/2022 and inspected the common areas in and outside of the facility, all of the rooms and restrooms and the dining room. LPA Williams-Lyons observed the facility to be clean and odor free, the floors to be clean and vacuumed, the floors to be free of debris and the facility to be in safe sanitary conditions. Through 9 interviews conducted on 2/8/22, it was stated that Maintenance will do all the heavy cleaning and Housekeeping will do resident’s room’s and keep the common areas clean. S7 stated, “At the time the complaint was reported, the dining room was closed, and staff delivered meals to the residents in their rooms, so it could not have been dirty.” It was stated through interviews that it is hard for staff to get all the housekeeping task done but they are managing with what help they have and do it. S6 indicated that care staff assists with housekeeping when needed. It was stated through staff interviews that the cleanliness could improve, however, Resident statements obtained indicate no issues with the cleanliness of the facility. Based on records reviewed and LPA’s observation, at the time of the visit on 2/4/22.-2/10/22, the facility to be free of odors and in safe sanitary conditions. And based on interviews conducted with residents and staff, residents no issues with getting their incontinence needs met. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, the findings are UNSUBSTANTIATED. Per California Code of Regulations, Title 22, no citations were issued. An exit interview was conducted and a copy of this report was given to Dana Stansel.