complaint·February 16, 2023

The allegation that the facility did not have sufficient staff to meet the resident’s needs, due to Covid 19, the facility was short staff during several shifts. Interviews revealed that although a staffing Agency was used, the facility still had a difficult time meeting the resident’s needs. Throughout the course of the investigation, staff indicated concerns to CCL and stated management was informed about not having enough caregivers during each shift to meet the needs of the residents. Staff indicated that due to being short staffed, staff were unable to provide proper care to the residents. Staff reported that they postponed showering the residents and providing basic hygiene because they are busy supervising the residents and do not have time during their shift to complete these tasks. Staff and residents reported that they try to ensure the resident’s needs are being met but it gets difficult when they were short staffed. Based on LPA’s interviews which were conducted and recorded the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED . The allegation that the facility did not have sufficient staff to meet the resident’s needs, due to Covid 19, the facility was short staff during several shifts. Interviews revealed that although a staffing Agency was used, the facility still had a difficult time meeting the resident’s needs. Throughout the course of the investigation, staff indicated concerns to CCL and stated management was informed about not having enough caregivers during each shift to meet the needs of the residents. Staff indicated that due to being short staffed, staff were unable to provide proper care to the residents. Staff reported that they postponed showering the residents and providing basic hygiene because they are busy supervising the residents and do not have time during their shift to complete these tasks. Staff and residents reported that they try to ensure the resident’s needs are being met but it gets difficult when they were short staffed. Based on LPA’s interviews which were conducted and recorded the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED . To continue see 9099-C2... C2... The allegation that Facility staff left resident unattended for an extended period of time with no food, change of diaper, or change of bedding; During interviews with staff, throughout the course of the investigation LPA was told that it was impossible that it could happen, however, the family installed a camera proving it did happen. No staff entered the resident’s room from 4pm to 8am the next morning. Based on this information CCL finds the allegations to be SUBSTANTIATED - A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. California Code of Regulations, (Title 22, Division & Chapter Number), are being cited on the attached LIC 9099-D. An exit interview was conducted; appeal rights given, and Plan(s) of Correction were discussed.