complaint·June 20, 2024

Resident interviews indicated there is always a sufficient amount of food being served. There are fresh fruits and vegetables being served, and 4 of 5 residents indicate a variety of food choices available to residents. Resident interviews indicate at times the food will not be warm enough but staff will reheat food if requested. Staff interviews indicate that a variety of food is offered to residents, and fruits and vegetables are always available. Staff interviews indicate they have heard complaints about the temperature of the food, but they are always available to reheat if needed. Due to the information gathered, LPA finds allegation to be UNFOUNDED. LPA investigated allegation, " Lack of supervision resulting in resident falling". Relevant party indicated there is a lack of staff available to residents in need. Relevant party indicated that a resident had a fall during the day hours and staff responded quickly. Relevant party had concerns if the fall occurred during the night hours if the staff would have been able to respond quickly. LPA interviewed 5 residents and 5 care staff. Of the 5 residents interviewed, they required care and supervision. Residents stated they have had no falls due to a lack of supervision. LPA interviewed staff in which they all stated they are not aware of any resident having a fall due to a lack of supervision. Staff indicated they have sufficient staff to meet the needs of the residents in care. Due to the information gathered, LPA finds allegation to be UNFOUNDED. A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview conducted. 2 of 5 residents indicated they have observed residents waiting for care when needing escorts back to their rooms. Residents interviewed stated there is enough staff available to meet their care needs. Staff interviews indicated they have sufficient care staff to meet resident needs. Staff stated they work as a team and if caregivers are performing care and a resident needs help, a med tech or manager will check on the resident. Staff stated at times they have call offs but they are able to meet the needs of the residents. Staff stated that residents can get a hold of them by pushing a pendant, calling the front desk by using the "Alexa" in their room, or by using their pull cord for emergencies. Due to the information gathered, LPA finds allegation to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are unsubstantiated. Exit interview conducted and copy of report provided.