Complaint·May 28, 2025

and dry overall. Most staff related that residents are checked/changed at least every 2 hours, more if needed. Some residents may be “heavy wetters” compared to others, but staff do make an effore to keep them clean. Allegation is unfounded. Regarding the allegation that licensee does not provide planned activities for residents, LPA learned that the facility does have multiple games, activities and so forth that residents can choose. Staff generally related that there are a few residents who enjoy reading, looking at magazines, doing puzzles, exercising/walking. However, it appears that despite activities being offered, residents will generally choose to watch TV, do activities by themselves in their rooms, or visit with each other. The staff cannot force individuals to engage in activities, then can only offer/encourage. LPA finds the allegation to be unfounded. Regarding Licensee allowing staff to work prior to obtaining a criminal record clearance, current staff have clearance; LPA finds no evidence of staff working without clearance. Allegation is unfounded. Regarding Licensee not ensuring staff were appropriately trained to provide care to residents, LPA learned that the amount of training given to a particular staff is related to their past experience and abilities. Some staff only need a little training; others need more. Staff receive training through video training, hands-on training, shadowing experienced staff, and in-person training. Allegation is unfounded. A finding of UNFOUNDED means that the allegation is false, could not have happened, and/or is without a reasonable basis. No deficiencies were cited at this visit. Exit interview conducted.