complaint·July 23, 2025

Staff are not meeting residents needs Interviews conducted with Executive Director and Resident Care Coordinator indicated that staff are meeting residents care needs. Staff are monitoring all residents to ensure safety and assist with activities of daily living (ADL) as needed. Interview conducted with Resident R1 indicated that they feel their care needs are being met and R1 has no concerns regarding their care needs or facility staff. Records reviewed indicated that staff are checking on each resident multiple times daily whether they are in their rooms or in common areas. Resident R1 is receiving hospice care and is checked on multiple times daily by care staff and med-techs at the facility (two medication passes and four check ins daily) along with hospice nurses who come two or three times weekly. Facility staff are assisting R1 based on their needs and services plan. Call button logs reviewed indicated that facility staff are answering calls for assistance in a timely manner. Based on records reviewed and interviews, LPA finds the above allegations to be UNFOUNDED- meaning that the allegations were false, could not have happened and/or is without reasonable basis. Exit interview conducted. Copy of report was given to facility.