complaint·July 23, 2025

Staff are charging residents for services not rendered Records reviewed indicated that residents and responsible party (RP) for residents are aware of the charges that will occur based on the admission agreement which is signed by each resident or RP prior to moving in to the facility. Within the admission agreement, the signer is made aware of meal tray services, how and when they are available and the prices based on when tray service is requested. Monthly statements reviewed for three residents who receive meal trays on a regular basis indicated that meals were rendered and paid. Interviews conducted indicated that facility staff have a log of who requests or receives meal trays each day and which residents attend meals in the dining hall. Some residents that reside in the facility have a daily “meal tray ticket” that indicates staff to bring their meal to their room as requested by that resident. The residents who have daily meal tray tickets are able to request that the meal not be brought to their room which staff will take the charge off the resident’s account. Interviews with residents receiving daily meal trays indicated that they are happy with receiving their meals in their rooms as requested and have had no concerns or issues with receiving meals, requesting meals or the charges to their accounts. Based on records reviewed and interviews, LPA finds the above allegations to be UNFOUNDED- meaning that the allegations were false, could not have happened and/or is without reasonable basis. Exit interview conducted. Copy of report was given to facility.