Complaint·April 7, 2022

Interview statement received from Complainant indicated, the facility has only one (1) caregiver providing care to thirty (30) residents. The Department interviewed and received statements from a total of three (3) facility staff from the Memory Care Unit. Through interview statements received from facility staff it was discovered the facility had hired staffing agency to cover shifts. The Department had received and reviewed facility’s employee timecards. In September of 2021 the employee timecards display one (1), caregiver was assigned to work a shift, two (2) agency staff were paid to cover shifts, and one (1) Med-Tech is always on the floor. This agency has investigated the above listed allegation. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred therefore, we have found the allegation to be UNSUBSTANTIATED . An exit interview conducted. On 10/20/2021, the Department arrived at the facility and conducted an interview with Executive Director. It was discovered that Executive Director allowed entry to a Health Care worker without proof of vaccination. Executive Director stated that she had review the PIN 21-40-ASC and that’s why she granted VA Health Care worker entry to the community. According to PIN-40-ASC, the vaccination and testing requirements, and verification and recordkeeping conditions do not apply to: Visit from CDSS, CDPH, CDDS or local health department officials, mental/healthcare provider (e.g., home health and hospice agencies), and essential government authorities needing to enter or conduct investigations at the facility. Allegation: Facility raised resident’s rate without proper notice. – UNFOUNDED. According to complainant, the facility had increased R1’s rate to $1895.00 without notice. The cost of rent had been the same and consistent for 3 years. The Department had requested for the facility to provide proof of notice that was sent out to R1’s responsible party. It was discovered that the facility sent out a notice of increase in monthly rate to R1 and R1’s responsible party on 04/22/2021. The facility stated the reason for rate increase is due to increase in food, utilities, transportation, technology, and the most impactful, an increase in labor costs. Due to these factors the facility will be charging R1 with a new rate of $5265.00. The letter states that this new rate will go into effect on 07/01/2021. R1’s responsible party had signed the agreement on 04/30/2021. According to Title 22, modification conditions, including the requirement for the provision of at least 60 days prior written notice to the resident of any rate or rate structure change, or as soon as the licensee is notified of SSI/SSP rate changes. This agency has investigated the complaint allegations above. We have found the complaint was UNFOUNDED , meaning that the allegation is false, could not have happened, and/or is without a reasonable basis. An exit interview conducted.