complaint·February 21, 2025

It was alleged that the staff did not ensure a safe environment was provided to residents in care . Five (5) of five (5) staff members interviewed stated all staff working during the outage took fast action to make sure all the residents were safe. In the memory care cottages, staff stated they were provided with flashlights, and residents were provided with extra blankets. LPA also observed a box containing multiple lanterns to be available. The staff also stated all the residents were gathered in the dining area and did activities with them. They also stated one (1) staff was positioned at each exit to ensure no clients were going out unsupervised. At the Assisted Living cottages, LPA observed the call button to be battery operated and in good repair. staff stated they were provided with flashlights to ensure care and supervision would not be interrupted and or jeopardized due to the power outage. LPA observed a few rooms to have lanterns. The ED stated all the families, as well as hospice companies, were notified during the power outage. Based on the evidence, the allegation mentioned above is UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.