complaint·April 19, 2025

In regard to the allegation “Facility issued a rate increase for a falsified change of condition”, it is alleged that a change of condition was given that was not needed for R1 therefore a rent increase was issued for services not needed. During interviews with residents eight (8) out of the nine (9) residents stated that they have never received a rate increase that they didn’t know about. R7 stated that everything goes up, but they are always given notification of an increase. During interviews with Administrator and staff all four (4) stated that all residents and person responsible for residents are notified of any rate increase. Administrator stated that the nurse and physicians make the assessment if any change of condition has occurred and base the rate on the type of care residents need. During file review LPA observed that there was a change of condition for R1. In regard to the allegation” Facility falsified paperwork”, it is alleged that the signature on signed contract is falsified. During interviews with administrator and staff four out (4) out of five (5) staff state that they have never heard of any falsified documentation. During interviews with residents eight (8) out of nine (9) stated they have had no issues with their contracts to their knowledge. LPA reviewed admission agreement and resident assessment documentation and were all signed by both resident and responsible party LPA found no discrepancies. Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Med-Tech Jocelyn Constante. A copy of the report was provided.