complaint·April 19, 2025

In regard to the allegation “Staff are not providing adequate food service to residents”, it is alleged that residents are served hot dogs and non-nutritional meals. During interviews with Administrator and staff all four (4) stated residents are served nutritional food based on their diets. R4 stated they had an alternative food menu for residents. LPA toured the kitchen and observed a sufficient amount of food. During interviews with residents all stated that there were concerns about food. Residents stated there was enough and a different variety of food and that it was just not to their liking's. In regard to the allegation” Staff speak inappropriately to residents in care”, it is alleged that staff yells and humiliates residents in care. During interviews with Administrator and staff four (4) stated that staff does not yell at residents, and they have never witnessed yelling. During interviews with residents seven (7) out of nine (9) stated that staff does does not yell at them. R9 stated that she had been yelled at before by a staff member. In regard to the allegation” Staff are not providing adequate supervision to resident ‘it is alleged that there is not enough staff to meet the needs of residents in care causing falls. During interviews with Administrator and staff all four (4) stated that there is enough staff. S2 stated they are in the process of hiring more care givers. During interviews with residents four (4) out of nine felt that there wasn’t enough staff to meet the needs of residents. Although it may appear that not enough staff is present it was reveled during interviews that each cottage has at least one staff at all times. When assistance is needed a med-tech will provide coverage. Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Med-Tech Jocelyn Constante. A copy of the report was provided.