complaint·April 19, 2025

The investigation revealed the following: Allegation: Staff do not respond to requests for assistance in a timely manner. It is alleged that staff at facility do not respond to R4’s pendant calls leaving R4 to wait a very long time (45 minutes, 18 minutes, 1.5 hours, etc.) for assistance. LPA interviewed 9 residents and 6 out of 9 staff denied the above allegation, stating that they feel staff respond within a timely manner when call buttons are pressed, some residents stated that although it may take time for staff to respond at times it is due to staff assisting other residents that are also in need of assistance. LPA interviewed 4 staff and 4 out of 4 staff denied the above allegation stating that staff does their best to provide prompt care to residents when call buttons are used, responding within 15 minutes or less depending on the situation and if staff are assisting other residents. LPA tested 2 residents call buttons and staff arrived within 7-20 minutes to provide assistance, reason for delay was that staff was busy assisting a resident with incontinence care and/or getting into bed. Allegation: Staff do not ensure that resident's toileting needs are being met while in care. It is alleged that R4 used pendant call for assistance with toileting, staff did not respond, leaving resident no choice but to soil themselves and sitting in soiled bedding for a very long time until staff arrived. LPA toured facility and residents rooms, sufficient supply of incontinence supplies were observed in resident rooms and caregiver station. LPA interviewed 9 residents and 9 out of 9 residents denied the above allegation, some residents stated that although it may take time for staff to arrive for assistance it may be because they are busy assisting another resident and they would have to wait their turn. LPA interviewed 4 staff and 4 out of 4 staff denied the above allegation stating that assistance is provided in a timely manner, caregivers do rounds every 2 hours (or as needed) to ensure residents needs are being met and haven’t had any complaints about this allegation. Based on statements and interviews conducted with staff/residents, tour of facility and LPA observations, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview held, and a copy of this report was provided to Jocelyn Constante - MedTech.