complaint·August 28, 2025

Regarding the allegation the licensee is overcharging resident fees, it was alleged the facility was requiring the resident to pay a second one-time Community Fee that had previously been paid in August of 2023. The ED reported a request for residents to sign a new admission agreement was introduced solely to reflect the facility’s name change. Although the new admission agreement reflected the language of the one-time Community Fee, staff were not requiring residents to pay the community fee, as it had already been paid. LPA attempted to contact both R1 and their responsible party but was unsuccessful. Additional residents were selected at random and interviewed. Three of six residents interviewed reported that their families handle the financial aspects including monthly payments and administrative matters. Additionally, the remaining three of six residents reported that facility staff have never pressured or forced them to sign any documents. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted, and a copy of this report was provided.