complaint·December 17, 2024

Professional and S1 reported to LPA Brown that S1 assessed R1 on 07/13/2024 after S1 observed R1's blinking R1's eyes for two (2) or three (3) seconds but it did not continue. S1 indicated that S1 did not observed any changes on R1 that will require immediate medical attention. Interviews with two (2) of two (2) residents indicated that staffs at the facility are seeking timely medication for them. LPA Brown unable to interview three (3) residents at the facility as one (1) resident is not oriented, one (1) resident with family, and one (1) resident was sleeping. The second allegation indicates staff did not properly report an incident involving a resident. Interview with three (3) of three (3) staff indicated that they are properly reporting all incidents involving a resident at the facility to their family, physician and Community Care Licensing Division (CCLD). S1 reported to LPA Brown that there's no incident that happened to R1 on 07/13/2024 that needs to be reported as no changes was observed to R1. S1 added that after R1's family visit on 07/13/2024, that same day, as a courtesy, S1 called R1's family/Power of Attorney(POA) and Fiduciary and S1 provided updates on R1's family visit to R1. R1 Family member/POA reported to LPA Brown that they are in close contact with S1 and all issues involving R1 were properly reported to them. Interviews with two (2) of two (2) residents indicated that staffs at the facility are reporting all incidents that are happening at the facility to their family. LPA Brown unable to interview three (3) residents at the facility as one (1) resident is not oriented, one (1) resident with family, and one (1) resident was sleeping. Based on interviews and records review, the allegations staff did not seek timely medical attention for a resident (Allegation #1) and staff did not properly report an incident involving a resident (Allegation #2) are UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted, where this report (LIC9099) was discussed and provided to Licensee/Administrator Mercelina Ajunwa.