complaint·April 10, 2025

and R1's family member verbalized understanding and signed R1's Admission Agreement. Records Review revealed that R1's Admission Agreement indicated “No Refund for Hospice Resident" and R1 family member and S1 both signed it on 01/31/2025 when R1 moved-in at the facility. Therefore, based on the evidence obtained during LPA Brown's investigation, there is insufficient evidence to prove staff did not provide a refund upon resident’s death is UNSUBSTANTIATED at this time. Although the allegation of staff did not provide a refund upon resident’s death may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED at this time. An exit interview was conducted where this report (LIC9099), was discussed and provided to Licensee/Administrator Marie Libed.