complaint·January 30, 2024

Staff stated staff are required to respond to resident within 5 minutes of residents calling for help. LPA reviewed facility call log and observed some response time were over two to five hours (Substantiated). Based on LPA’s observations, interviews conducted and record review, the preponderance of evidence standard has been met. Therefore, the above allegations are found to be substantiated. California Code of Regulations Title 22, Division & Chapter number 6 are being cited on the attached LIC9099D. An exit interview was conducted, and this reported was provided along with appeal rights to Georgianna Mendez. Regarding the allegation “Facility heater units are in disrepair” it was alleged that facility heater is broken. Staff were interviewed who stated that the heater in the memory care unit broke on 1/5/2024 but was repaired the same day. Residents were interviewed who stated the heater was broken few weeks ago but was fixed the same day. Staff provided LPA with the service order receipt that shows work was completed on 1/5/2024. LPA toured the facility including the memory care unit and observed the heater operating without issues (Unsubstantiated). Based on interviews with staff and residents and LPA’s observation, there is not enough evidence to support the approve allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated at this time. An exit interview was conducted, and a copy of this report was reviewed with and provided to Georgianna Mendez.