complaint·February 27, 2024

Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility unannounced in order to initiate an investigation of a complaint with the above allegation(s). LPA identified herself and discussed the purpose of the visit and the elements of the allegation(s) with Facility Manager Lorena Guillan. Below is a summary of the complaint investigation findings: Regarding allegation "Facility has a bed bug infestation": LPA Colvin conducted interviews with staff and resident(s) and toured the facility during today's inspection. LPA Colvin observed that the resident (R1) mentioned in the complaint does not live at this location, and instead resides at a sister facility, Dulce Villa II (#331800168). Additionally, LPA Colvin did not observe any evidence of bed bugs at this location and interviews conducted do not support the allegation for this facility. Therefore, the allegation of "Facility has a bed bug infestation" is UNFOUNDED. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted with Lorena Guillan and report provided.