complaint·August 12, 2024

Interviews with staff and residents denied staff being physically abusive to residents and denied witnessing staff being physically abusive to R1 while in care. This agency has investigated the complaint alleging “Staff verbally abuse resident “ and “Staff physically abused resident”. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report was provided to Wellness Director Eloisa Mireles. Interview with two (2) out of four (4) residents revealed they were aware of a former resident who lived in building D who had allegedly stolen R1’s belongings. Interview with Resident Two (R2) reported they had their a few of their personal belongings and their tablet stolen by the former resident. Interview with five (5) out of five (5) staff revealed they were not aware of R1’s personal belongings being stolen. Interview with Staff One (S1) revealed R1 did not report to S1 they had their personal belongings stolen after their hospitalization in September 2023. Therefore due to insufficient information available, the allegation has been deemed unsubstantiated at this time. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was provided to Wellness Director Eloisa Mireles.