complaint·May 21, 2025

OM Anguiano was interviewed and reported although there was an incident due to a verbal disagreement between Administrator Mapilis and a visitor, Administrator Mapilis did not yell at the visitor. OM reported her office door was closed, and none of the residents witnessed the incident. Administrator Mapilis was interviewed and denied ever yelling at the visitor or any staff/resident in the facility. Three (3) staff were interviewed of which two (2) recalled the incident. Two (2) of three (3) staff interviewed were unable to recall if residents were present during the incident between Administrator Mapilis and the visitor. Three (3) of three (3) staff interviewed reported Administrator Mapilis has never yelled or disrespected them or any other staff/resident in the facility. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated. An exit interview was conducted and a copy of this report was reviewed and provided to OM Anguiano. *This is an amended version of the original report.