complaint·September 16, 2025

Those residents that do not required assistance stated to have observed others around them receive assistance with toileting needs as needed. Interviews with staff revealed residents have not been found soiled in the morning or during any of the shifts. Per staff, residents are checked and cleaned at least every two hours and as needed for those that may need more frequent care. Documents reviewed revealed R1’s physician’s report dated: 9/1/22 notes R1 required assistance with toileting needs. During the tour of the facility LPA observed residents clean, no observations of residents being neglected were observed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted and a copy of this report was provided.