complaint·November 3, 2025

Interviews with residents revealed 6 out of 8 residents stated staff are gentle and do not yell at residents in care. 2 out of 8 residents were unable to be interviewed due to cognitive skills. Interviews with staff revealed staff have not observed any staff mistreat or been rough to residents in care. Interview with Business Office Manager revealed the day of the allegation staff had taken R1 to a medical appointment. R1 had become agitated during the appointment and as they were leaving staff was guiding R1 to the vehicle by speaking louder due to R1’s listening skills. Staff did not put hands on R1 but put their hand up to avoid being hurt, as R1 was batting their hands due to their agitation. Per staff responsible party was notified via telephone. Documents review revealed in house incident report dated 9/29/23 notes the incident as described by staff above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted with Nicole Anguiano and a copy of this report was provided.