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Inspection visit

Follow-up on corrections

GRATEFUL HEART HOME CARE INCLicense 3318004471 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

On 04/03/2026 Licensing Program Analyst (LPA) Raquel Hernandez conduncted an unannounced visit in regards to complaint 56-AS-20260401090418. LPA met with Assistant Administrator Ma Concepcion Choy. Administrator Charmaine Uy was unable to come to facility. LPA contacted Administrator Uy through telephone call. During visit, LPA observed a baby monitor from the brand "V-Tech" placed in resident's bedrooms. LPA observed there are (2) cameras monitoring with no audio for (2) residents in care. Administrator Charmaine Uy stated there is no recordings being kept as monitor does not keep recordings. Administrator Charmaine Uy stated an informed consent was signed by resident's responsible parties, however, LPA advised to Administrator Charmaine Uy a written request should have been submitted to licensing department. A deficiency will be issued. Based on the observations made during today’s visit, a deficiency was cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC809) (LIC809D) was discussed and provided to Assistant Administrator Ma Concepcion Choy. Along with a copy of the appeal rights.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87209(a)(2)Type A

    (a) The use of alternate concepts, programs, services, procedures, techniques, equipment, space....(2) A written request for a waiver or exception and substantiating evidence supporting the request shall be submitted in advance to the licensing agency... Based on observation, the licensee did not comply with the section cited above by not ensuring a waiver request for video survelliance in private resident rooms was submitted to licensing department, which poses an immediate health, safety, and personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the April 3, 2026 inspection of GRATEFUL HEART HOME CARE INC?

This was a other inspection of GRATEFUL HEART HOME CARE INC on April 3, 2026. 1 citation were issued: 1 Type A (serious).

Were any citations issued to GRATEFUL HEART HOME CARE INC on April 3, 2026?

Yes, 1 citation was issued (1 Type A, 0 Type B). The first citation was for: "(a) The use of alternate concepts, programs, services, procedures, techniques, equipment, space....(2) A written request..."

What type of inspection was this?

This was a other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.