Follow-up on corrections·February 19, 2026

On 2/19/2026 Licensing Program Analyst (LPA) Mary Rico conducted an unannounced case management visit. LPA Rico met with Administrator Gabriela Torres and introduced herself and explained the purpose of the visit. On February 7, 2022, the Department received a complaint alleging staff attempted to gain access to resident’s financial account. The investigation determined that staff did attempt to gain access to resident’s financial account and the substantiated finding was delivered on October 27, 2023. Pertaining control number 18-AS-20220207165851 . Based on the substantiated findings Community Care Licensing conducted a Trust Audit that revealed the licensee had possession of resident’s back cards. S1 reported that R1 was not able to handle her own finances. However, R1’s physician report indicated that R1 was able to handle her own cash resources. In addition, R1 reported that they had no access to their own money and R1 did not approve for the owners to use R1’s money. The Trust audit showed multiple transactions between the date of August 15, 2019 to May 10, 2024 totaling $10,801.75. The licensee was unable to provide any documentation or receipts showing that R1’s money had been used appropriately. Therefore, the licensee should refund R1 $10,802.75. In addition, the Administrator failed to maintain and supervise R1 financial records. Based on the information gathered, two (2) deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC809) (LIC809D) was discussed and provided to Administrator Gabriela Torres. Along with a copy of Appeal Rights.