complaint·July 7, 2023

On July 7, 2023, Licensing Program Analyst (LPA), Venus Mixson arrived to the facility unannounced and met with the Lead Caregiver. The visit was conducted in order to provide the findings for the investigation pertaining to the listed allegation. On April 13, 2023, LPA Venus Mixson initiated the complaint investigation. During the investigation, LPA Mixson and LPA Stephanie Martinez conducted interviews with the Administrator, Staff Members, and Residents. On April 11, 2023, Community Care Licensing (CCL), received information which stated staff did not ensure resident had a comfortable bed. It was reported that Resident's bed was unplugged which caused Resident's mattress to be deflated. Interviews revealed that there are no beds at the facility that can deflate. It was reported that one of the resident's bed was unplugged for a period of time, but the Resident was not in the bed during the time. Information obtained from Resident's who were directly affected, indicated that there were no concerns regarding their bedding. No issues or concerns regarding resident's bed was advised. Based on interviews and observation, this agency has investigated the allegation of staff did not ensure resident had a comfortable bed and we have found that the complaint was unfounded, meaning the allegation was false, could not have happened, or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted and a copy of the report, along with the LIC 811, was provided to the Lead Caregiver.