complaint·June 28, 2023

When R1 left the facility, there were still personal items in the room such as a hospital bed, and a bedside table; therefore not completely moving from the facility until May 30, 2023. Admission Agreement indicated that "Leaving the community is defined as moving from the Community and removing your furniture and all other personal belongings." R1's Power of Attorney signed an Admission Agreement stating that it was understood that if notice was given in the first month, that refund compensation would be at 80%. LPA received documentation that the facility provided the 80% refund on June 28, 2023. Per the Admission Agreement, the facility had 30 days to issue the refund. Document, and interview revealed that the refund was issued as agreed upon. Thus this allegation was Unsubstantiated. It was then alleged that R1's personal belongings were not safeguarded. R1 was alleged to have had their pair of glasses which were found on R1's roommate's bed. R1 was further reported to have been on R1's roommates bed. Staff interview revealed that R1's glasses were reported to have been moved, but not lost. Confidential interview revealed that R1 had all of their belongings when they moved from the facility, and none were claimed damaged, lost or stolen. Thus, this allegation was Unsubstantiated. A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where a copy of this report was discussed with and provided to ED Melissa Polendo.