complaint·October 16, 2023

For allegation, Staff do not provide activities: LPA toured the facility and found a supply of activities and games in the main living area. Interviews with residents and the staff revealed that the staff provide activities for the residents. The facility has activities such as watching movies together, eating meals outside together, puzzles, bingo, coloring, balloon toss, and hand/leg exercising. The residents do not have any concerns with the number of activities available at the facility. For allegation, Staff yell at the resident: Interviews with residents and the staff revealed that the staff do not yell at the residents. The staff denied yelling at the residents. The residents denied that the staff yell at them. For allegation, Staff misplaced the resident's belongings: Interviews with residents and the staff revealed that there was no evidence of the staff misplacing a resident’s belongings. The staff denied taking or moving personal items from the resident’s bedrooms. If a resident misplaces a personal belonging, the staff will help the resident look for the item. The residents denied having any issues with staff misplacing their personal belongings. For allegation, Staff do not assist the resident with hygiene: Interviews with residents and the staff revealed that there are no issues with resident hygiene. The staff denied neglecting the resident’s hygiene needs. The residents stated that the staff helps them with their hygiene needs. Overall, there was not enough evidence to collaborate the allegations listed above. Based on evidence obtained during the investigation, the five (5) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Anna Bella Vito, along with a copy of the appeal rights.