Complaint·October 5, 2023

Their form has white out with their name typed over it. It was further observed that the hours and signatures are the exact same. Per interviews with facility staff, the training received was from a personal experience from a family member and from working at another residential care for the elderly facility, prior to working at the facility. In addition per the Administrator Jamie Teng “the training dates are unknown as the training was completed prior to both Staff #1 (S1) and Staff #2 (S2) being hired”. Based on interviews the allegation of Staff are not properly trained to meet resident needs is SUBSTANTIATED. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. An exit interview was conducted and copy of this report, 9099D, and appeal rights were reviewed and provided to Jamie Teng, Administrator. R1 did not have a profile with medications on file with them. During the initial complaint visit conducted on 8/8/23, LPA did not observe a facility file nor documents, to confirm which medications R1 was prescribed. However, it was confirmed that R1 was discharged from the SNF to the facility, but no confirmation that R1’s medication was sent over to the pharmacy. Additionally, there was no other explanation provided from the Administrator Jamie, other than “no R1 was not given any medication at the facility as they were not a resident". Therefore, the allegation of staff failed to administer residents medication as prescribed is UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred. An exit interview was conducted and a copy of this report, and appeal rights were provided to Administrator Jamie Teng.