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Inspection visit

Complaint

PACIFIC VISTA SENIOR LIVINGLicense 3318805726 citations on this visit
6 citations recorded

Inspector’s narrative

What the inspector wrote

It was alleged that on June 10, 2022, staff did not provide R1 with toileting assistance. Interviews revealed R1 last had staff communicate with them at 9pm on June 9, 2022. R1 made attempts to communicate with staff in obtaining assistance with toileting but staff failed to respond. Attempts were made starting at 8am on June 10, 2022 . R1’s responsible party arrived at approximately 1pm to assist R1 with toileting. Interviews were conducted with staff identified as being on duty on June 10, 2022. Staff interviews revealed S2 acknowledged they did not provide any assistance to R1 during their shift. S1 refused to answer interview questions. Therefore, based on interviews conducted and records reviewed, the allegation is substantiated. It was alleged that R1 had a tray of dirty dishes and the trash was full. These items had been a concern since June 9, 2022 at approximately 9pm. Interviews revealed the staff had not answered phone calls for service nor their messages. R1 attempted to contact staff starting at 8am on June 10, 2022. Interviews were conducted with staff identified as being on duty on June 10, 2022. Staff interviews revealed S2 acknowledged they did not provide any assistance to R1 during their shift. S1 refused to answer interview questions. Therefore, based on interviews conducted, the allegation is substantiated. It was alleged that on June 10, 2022 there were two medications not administered to R1. Interviews revealed that there are two medications stored in a refrigerator in the garage of the facility. LPA observed the two medications stored. Interviews revealed the staff had not answered phone calls for service nor their messages. R1 attempted to contact staff starting at 8am on June 10, 2022. Interviews were conducted with staff identified as being on duty on June 10, 2022. Staff interviews revealed S2 acknowledged they did not provide any assistance to R1 during their shift. S1 refused to answer interview questions. Therefore, based on interviews conducted, the allegation is substantiated. It was alleged that staff are retaliating against R1. Interviews revealed R1 has made complaints and then staff threatened to evict the resident , close the facility and refuse to provide R1 services in retaliation for the complaints. Text messages were reviewed which revealed that licensee had stated the facility would close due to R1 complaining to licensing. Interviews revealed that staff refused to work with the resident and refused to provide services to the resident. Therefore, based on interviews conducted and records reviewed, the allegation is substantiated. ***CONTINUED ON LIC9099-C PAGE*** It was alleged the licensee called R1 “evil.” Interviews revealed the name calling was done via text message. LPA conducted interviews and conducted records reviews. Text messages were reviewed which revealed a text message sent to R1 which read “I am so busy to create goodness not others who only spread evil.” The text message revealed it was sent from contact in phone "Jaime Teng". Interviews with the licensee revealed, the licensee admitted sending the text and he was speaking in generalities, and that the word “evil was not meant toward one person.” The licensee denied ever calling R1 evil. However, text message screenshots sent to the LPA by the licensee, revealed a text message exchange between the licensee and R1. The screenshot further revealed, R1’s contact information was saved using R1’s name followed by the word “evil”. Licensee stated that this word "evil" was a typo "evic" as in evicition. Therefore, based on interviews conducted and records reviewed, the allegation is substantiated. During an interview conducted with the licensee it was revealed, the licensee was unable to be at the facility to assist R1 on June 10, 2022. The licensee stated that S1 and S2 were at the facility to provide care and supervision to the other residents that day. The licensee further revealed that S2 was assisting other residents during the time R1 was requesting assistance on June 10, 2022. The licensee also revealed that S1 did not want to assist the resident. Based on interviews, review of records, and observations, a preponderance of evidence exists to support the allegations. The allegations are therefore substantiated. Deficiencies were cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D). An exit interview was conducted with Licensee, Jaime Teng to whom a copy of this report, LIC 9099-C, LIC 9099-D, and the Licensee/Appeal Rights were provided.

Citations

8 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87307(a)(3)Type A

    87307 Personal Accommodations and Services (a) Living accommodations... The following provisions shall apply: (3) Equipment and supplies necessary for personal care and maintenance of adequate hygiene practice shall be readily available to each resident. This requirment was not met as evidenced by: Based on interviews and record review, the facility staff did not provide a clean commode and toilet paper/wipes on 06/10/22 to R1. This posed an immediate personal rights or health or safety risk to R1.

  • 87465(a)(4)Type A

    Assist residents with self-administered medication

    87465 Incidental Medical and Dental Care (a) A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: (4) The licensee shall assist residents with self-administered medications as needed. This requirment was not met as evidenced by: Based on interviews and record review, facility staff did not assist R1 with two medications on 06/10/22. This poses an immediate health, saftey or personal rights risk to residents in care.

  • 87468.1(a)(1)Type A

    Dignity in personal relationships

    87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement was not met as evidenced by: Based on interviews and records review, the licensee saved R1’s name as “evil” in their phone, & sent R1 text messages about being evil. This posed an immediate personal rights risk to R1.

  • 87468.1(a)(2)Type B

    Safe, healthful, comfortable accommodations

    87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement was not met as evidenced by: Based on interviews and record review, facility staff did not clear out dirty dishes and full trash bin after assistance was requested on 06/10/22. This posed a potential health, safety or personal rights risk to R1.

  • 87468.1(a)(3)Type A

    Protection from punishment and intimidation

    87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature. This requirement was not met as evidenced by: Based on interviews and record review, facility staff refused to provide basic services to R1. Text messages also revealed R1 was sent texts threatening eviction and facility closure.This posed an immediate personal rights, health or saftey risk to R1.

  • 87555(b)(1)Type A

    87555 General Food Service Requirements (b) The following food service requirements shall apply: (1) Where all food is provided by the facility arrangements shall be made so that each resident has…daily food needs are met. Not more than fifteen (15) hours shall elapse between the third and first meal.” This requirement was not met as evidenced by: Based on interviews and records reviewed: facility staff did not provide food to a resident from 9pm on 6/9/2022 to 1pm on 06/10/22. This posed an immediate health and safety, or personal rights risk to R1.

  • 87467(a)Type B

    Admit resident care meeting requirements

    87467 Resident Participation in Decisionmaking (a)... within two weeks of the resident’s admission, the licensee shall arrange a meeting with the resident, the resident’s representative... and any other appropriate parties, to prepare a written record of the care the resident... regarding the services provided at the facility. This requirement was not met as evidenced by: Based on interview and records review it was found that the licensee did not ensure a written record of care was completed. This poses a potential health, safety, or personal rights risk for residents in care.

  • 87507(c)Type B

    Admission agreement signing and dating deadline

    87507 Admission Agreements (c) Admission agreements shall be signed and dated, acknowledging the contents of the document, by the resident or the resident’s representative, if any, and the licensee or the licensee’s designated representative no later than seven days following admission. This requirement was not met as evidenced by: Based on interview and records review it was found that the licensee did not ensure the admission agreement signed within the required time frame. This poses a potential health, safety, or personal rights risk for residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the October 6, 2022 inspection of PACIFIC VISTA SENIOR LIVING?

This was a complaint inspection of PACIFIC VISTA SENIOR LIVING on October 6, 2022. 6 citations were issued: 5 Type A (serious) and 1 Type B.

Were any citations issued to PACIFIC VISTA SENIOR LIVING on October 6, 2022?

Yes, 6 citations were issued (5 Type A, 1 Type B). The first citation was for: "87307 Personal Accommodations and Services (a) Living accommodations... The following provisions shall apply: (3) Equip..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.