Complaint·June 22, 2023

One (1) resident was interviewed where it was found that they were unsatisfied with communication with staff, stating they had to repeat themselves serval times, provide clarification, and "yell" at staff when they reported not being able to hear the resident. The resident reported their services where completed. LPA interviewed the (3) staff identified in the complaint. All staff were able to be interviewed in English with LPA. All staff reported being able to communicate with the resident in English. Furthermore, LPA observed S1 and S2 communicating with a resident responsible about the care provided to the resident. LPA was provided with progress notes written b y S1, which were observed to be in English. Therefore, based on observations and interviews, the allegation is unsubstantiated. A finding of unsubstantiated means that the preponderance of the evidence standard has not been met. An exit interview was conducted with Licensee, Jaime Teng where this report was reviewed and provided to them.