Office review·August 15, 2023

Licensing Program Analyst (LPA) Janira Arreola and Licensing Program Manager (LPM) Joel Esquivel conducted an informal office meeting with the administrator and licensee Jaime Teng, Corporate Board Member of RIVERSIDE ELITE ADVANTAGE CARE HOME LLC. The following items were discussed: The administrator failed to provide plan of correction for deficiency cited on 8/4/2023 for Eviction Procedures. The licensee was provided with a copy of eviction procedures in California Code of Regulations under Title 22. During this meeting, the licensee stated they would be informed on eviction procedures to ensure that residents receive a proper eviction when it is required. Licensee unprofessional behavior during 8/4/2023 visit. The licensee agreed during today's meeting to act in a professional manner with CCL staff. In regards to staff competency the licensee agreed to provide training to improve staff competency. They agreed they would be at the facility 20 hours a week at the facility Monday to Sunday from 8am to 12pm and agreed to amend the staff roster to reflect this. In regards to prior complaint allegations, Licensee agreed to provide more training to staff and be more receptive to facility residents to prevent future complaints. In regards to facility Intake process the licensee agreed to have all required paperwork at the facility prior to accepting a new resident. Reporting requirements. The licensee was provided with the public inbox for reporting incidents at the facility in a timely manner: CCLASCPRO@dss.ca.gov In regards to facility records, the licensee agreed to have the records available at the facility and ready for LPA's inspection. In regards to unassociated staff, the licensee agreed to check the facility roster and make sure all staff are associated prior to working at the facility. An exit interview was conduced where this report was reviewed and provided to the Licensee, Jaime Teng.