complaint·November 27, 2024

Facility staff indicated that additional witness is verbally aggressive when they contact the facility, but denied not answering the phone calls due to their behaviors. LPA interviewed Client #1 (C1) and they denied that the facility does not answer the phone. C1 stated that additional witness is verbally aggressive and yells at them over the phone during conversations. C1 indicated they often have to terminate the call and prefers not to speak with additional witness. Based on interviews, observation, and record review, the allegation that facility staff does not answer the facility telephone is unsubstantiated. A finding that the complaint is unsubstantiated means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, where a copy of this report was provided to House Manager Liz Baclagan.