complaint·December 5, 2024

(2) out of the (7) residents in care stated they have witnessed staff treat other residents in a rough manner. (2) out of the (7) residents stated staff have not treated them in a rough manner. Based on the evidence gathered during today’s investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Oscar and Ghislaine Ramasar.