Inspection visit

complaintMarch 28, 2026

CREST VILLALicense 3318806042 citations on this visit

2 citations recorded

Inspector’s narrative

What the inspector wrote

Second allegation: Staff are not adequately supervising resident while in care. Regarding the allegation stated above, LPA conducted a review of records pertaining to Resident #1 upon the review of records LPA discovered that on 8/28/2025 Resident #1 arrived at the Adult Day Health Care Center visually upset and crying, informing staff that five days ago Resident #1 had sustained a fall at home and was having pain on their right (R) rib. Based on the report LPA observed that the Care Center offered Resident #1 pain medication however, Resident #1 had pulled out a small bag with medication. In addition, records show that Resident #1 had slurred speech and could not communicate with staff. Based on the evidence gathered during the investigation, staff were not competent to observe Resident #1 condition and still allow resident to attend the Care Center while having medication in their possession. This determines that the above allegations are Substantiated. A finding that the complaint is Substantiated means that the findings are valid because the preponderance of the evidence standard has been met. Title 22 regulations Incidental Medical and Dental Care (h)(2), Personnel Requirements-General 87411 (a), from division 6, chapter, article 6, is cited on the attached LIC 9099 D. An exit interview was conducted where this report, appeal rights, and LIC9099-D was discussed, and a copy of the report was provided to Facility Caregiver Edralene Jane Frijas at the of the visit.

Citations

2 citations recorded^*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

87411(a)Type B
Personnel Requirements - General....(a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. In facilities licensed for sixteen or more, sufficient support staff shall be employed to ensure provision of personal assistance and care as required in Section 87608, Postural Supports. Additional staff shall be employed as necessary to perform office work, cooking, house cleaning, laundering, and maintenance of buildings, equipment and grounds. The licensing agency may require any facility to provide additional staff whenever it determines through documentation that the needs of the particular residents, the extent of services provided, or the physical arrangements of the facility require such additional staff for the provision of adequate services.This requirement is not met as evidence by: Based on interviews, record review the licensee did not follow "Personnel Requirements" to Resident #1 to observe residents change of condition, which poses an immediate Health, Safety, or Personal Rights risk to residents in care.
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87465(h)(2)Type B
87465 Incidental Medical and Dental Care....(h) The following requirements shall apply to medications which are centrally stored:.... (2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication.This requirement is not met as evidence by: Based on interviews, record review the licensee did not follow " Incidental Medical and Dental Care" resulting on Resident #1 to have controlled substance on their possesion, which poses an immediate Health, Safety, or Personal Rights risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the March 28, 2026 inspection of CREST VILLA?

This was a complaint inspection of CREST VILLA on March 28, 2026. 2 citations were issued: 2 Type B.

Were any citations issued to CREST VILLA on March 28, 2026?

Yes, 2 citations were issued (0 Type A, 2 Type B). The first citation was for: "Personnel Requirements - General....(a) Facility personnel shall at all times be sufficient in numbers, and competent to..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLD View original report

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Data from CCLD public records. Last updated May 25, 2026. If you believe any information is inaccurate, report it here.

complaint·March 28, 2026