Complaint·November 20, 2024

service at the facility. Residents indicated that facility offers the ability to request food when they are hungry outside of the meals times and that if they request food that they can get it. Snacks are provided, but residents indicated that they like to purchase their own snack and keep a stock of their own snack because it is their right to have what they want at the facility. Residents also indicated that a while back can’t remember when there was a different cook, but facility hired a new person to cook for them and that staff makes way better food for the residents, and they like it much better than before. Interview with staff revealed that residents get their 3 meals every day and snacks in between meals. Residents can request food at any time, and we give accommodate to them as needed, as well as if they don’t like any of the meals being served, they can request an alternative meal and we will prepare for them. Snacks and fruit are available for residents for them to help themselves as well. Records reviewed for weight logs that were received on the visit of September 01, 2023, and today’s visit reveled that 8 out of the 12 residents had a fluctuation in weight gaining and loosing between 1-10 pounds in the span of a year. No resident records reflected a significant weight gain or weight loss in a short period of time or over a year span. Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted with facility representative and a copy of this LIC9099 report was left at facility.