Complaint·April 6, 2026

A1 emphasized that staff do not have access to resident funds and that he is not aware of, nor has he observed, any staff mishandling resident funds. Interview with Witness 2 (W2) confirmed that R1 received their SSI stipend directly and that the monthly rent was sent directly to the facility. W2 reported A1 could not double charge R1 for rent through SSI. W2 reported no concerns regarding R1’s SSI funds. Interview with Witness 2 reported that no complaints or reports have been submitted regarding the allegation involving the residents, A1 or facility staff. A review of records confirmed that R1 received monthly SSI stipends consistent with the information provided by R1’s conservator. A review of R1’s P&I log was conducted, and the ledger matched the amounts reported as being sent by R1’s conservator. An attempt to obtain additional evidence from AW1 was made, however, no response was received. Based on record review, staff and witness interviews, the allegation that facility staff were misusing resident's funds is Unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted where a copy of this report was provided to facility representative.