complaint·June 3, 2021

(CONTINUED FROM LIC 9099) able to completed their duties each shift without issue. Three (3) of five (5) staff interviewed stated they have worked overtime in the past for small quantities of time to help out but have not done double shifts. Six (6) residents were interviewed however, only one (1) was found to be a reliable historian. That one (1) resident reported they are given adequate time to complete their meal and they do not feel rushed to finish their meal faster than they would like. LPA observed the memory care lunch meal service and did not observe any resident being rushed or hurried through the service. LPA also observed staff in numbers adequate to meet the needs of the residents. LPA did not observe any residents left alone without staff. This agency has investigated the complaint alleging "facility staff do not provide proper care for residents". We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with Executive Director Germyn and a copy of this report was provided.