complaint·November 18, 2021

Regarding allegation " Staff are not meeting the needs of the residents.": LPAs interviewed residents, staff, and other persons who would have information regarding the care of residents regarding these allegations. Interviews conducted did not provide any evidence to suggest that residents are not assisted with their needs. No complaints regarding needs being met and there was no observable deficiencies present during today's inspection. Additionally, no specific information other than a single resident's first name was provided in the complaint, and no evidence, dates, or other information was included. Therefore, based on lack of evidence and information as well as interviews conducted, the allegation of "Staff are not meeting the needs of the residents." is UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with General Manager Jim Germyn and a copy of this report was provided.