complaint·November 23, 2025

Based on the information obtained, it could not be proven that calls made to facility are not being answered. Therefore, the allegation is deemed Unsubstantiated at this time. Staff are not providing a safe environment for residents in care: In regards to the allegation, it was reported that due to phone calls not being answered by facility staff, there is some concern for the health and safety of the residents in care. There were no times and dates provided as to when calls being made were not answered. Prior to this investigation, LPA Cava made a call to the facility, and call was answered by facility staff. Between 9:20am to 10:20am, interviews with the BM and three (3) of three staff deny the allegation. Between 10:20am and 11:20am, interviews with ten (10) of ten residents expressed no complaints or concerns regarding phone service. Between 11:20am to 12:00pm, LPA conducted a physical plant inspection, and observed sufficient staff monitoring the floors during the visit. Based on the information obtained, there was insufficient evidence to prove that staff are not providing a safe environment for residents in care. Therefore, the allegation is deemed Unsubstantiated at this time.