complaint·November 26, 2025

ED stated they questioned the legitimacy of the request and asked for written justification. The Ombudsman responded by citing Welfare and Institutions Code §9722. ED stated they provided face sheets for five residents to the Ombudsman(OMB) representative during a prior visit and were never told about an ongoing investigation conducted by the OMB. Based on interviews and records review, the allegation mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted where this report, LIC9099, was discussed and provided to Administrator Executive Director