complaint·August 12, 2021

This unannounced visit conducted by Amy Goldenberg, Licensing Program Analyst (LPA), is being conducted to conclude this agency’s investigation into the complaint allegations mentioned above. During the course of this investigation, interviews were conducted and a review of two resident records was completed. In regard to the allegation that the staff are interfering with residents ability to use call button and staff failed to treat resident with dignity and respect, LPA conducted interviews with staff and residents. Interviews did not establish a corroborating witness to the alleged violation. The alleged victim could not confirm that the allegations occurred as reported. We have found the complaint allegation is unsubstantiated, although the allegation may have happened or is valid: there is not a preponderance of the evidence to prove that the alleged violation occurred. A copy of this report is being reviewed with and furnished to the facility representatives.