complaint·June 17, 2025

Based on the evidence gathered during the investigation, the allegation listed above is deemed SUBSTANTIATED. A finding that the complaints are SUBSTANTIATED means that the allegations are valid because the preponderance of evidence the standard has been met. An exit interview was conducted and the forms LIC9099 and LIC9099D were discussed and left with Ricardo Rojas Garcia along with a copy of the appeal rights. For the allegation, Caregiver unable to communicate with residents family. LPA Hernandez observed facility staff able to communicate with residents in care. Additionally, it was indicated by Staff #2 (S2) that facility staff have no issues communicating with resident's families. For the allegation, Licensee failed to provide an admission agreement within 7 days. LPA Hernandez spoke with Administrator Sandy Zhao where it was stated responsible party was provided with an admission agreement copy. Administrator stated responsible party did sign admission agreement within seven days following resident's admission. LPA Hernandez observed signature from R1's responsible party. Based on record review, there was not enough evidence to corroborate admission agreement was not provided. For the allegation, Licensee altered the admission agreement after responsible party signed the agreement. LPA Hernandez observed admission agreement for R1 where signatures from R1's responsible party were obtained. Administrator Sandy Zhao stated admission agreement has remained the same. Based on record review, there was not enough evidence to corroborate admission agreement was altered. Based on the evidence gathered during today’s investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted and this form LIC9099-A was discussed and left with Staff Ricardo Rojas Garcia