Office review·May 18, 2022

An Informal Meeting was conducted today via Zoom due to COVID-19 in order to discuss recent concerns and facility's operation. Persons present at today’s meeting were: Licensing Program Manager (LPM) Joel Esquivel, Licensing Program Analyst (LPA) Crystal Colvin, Executive Director/Administrator Chantelle Hudson, Regional Vice President of Operations Lorena Oropeza, Wellness Director Shannon Wilkerson, Regional Wellness Director Dana Belden, and Licensee Representative Tom Stanley. Below are the topics that were addressed during the Informal Meeting tele-visit: Substantiated Complaint #18-AS-20220510084107 Staffing During this meeting it was requested for the Licensee to conduct a review of the facility's residents' needs and subsequent number of staff needed to meet these needs per shift, per building. Report to be provided to LPA Colvin by May 27, 2022. Additionally, it was requested to have the updated Reassessment and Care Plan for one resident (R1) submitted to LPA Colvin by May 27, 2022. LPM Joel Esquivel and LPA Crystal Colvin offered Licensee Tom Stanley the Technical Support Program (TSP) Assistance. T he Licensee expressed interest in the TSP Progra m, but declined a referral at this time due to the facility's Executive Director/Administrator leaving on June 6, 2022. An exit interview was conducted and a copy of this report was provided via email to Executive Director/Administrator Chantelle Hudson for signature.