complaint·April 24, 2023

Upon further investigation there was an incident on Saturday April 22, 2023 where the facility staff had to contact law enf orcement regarding unauthorized two (2) visitors that has refused to leave when asked, who were not screened at the gate, and entered the facility lobby demanding to see R1 and access their charts. The Sheriff was contacted and verified that that the two visitors were not identified on R1's release of health information, and had been asked to leave and were informed that the facility staff was in fact following protocol, and had encouraged the visitors to follow up with R1's POA. Based on observation, interviews, and record review the allegation of staff did not allow resident to receive phone call is UNFOUNDED. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Therefore, the department had there dismissed the complaint. An exit interview was conducted, and a copy of this report was provided to Executive Director Shannon Moore.