complaint·May 19, 2025

LPA attempted to conduct interview with R1, however they were unavailable. LPA conducted interviews with residents (2) residents who resided at the facility when the complaint was received. (1) of (2) residents revealed they recalled R1 but did not know if staff was preventing R1 from leaving the facility. Department staff conducted (2) administrative staff interviews which revealed R1 provided a copy of their new POA documents and moved out the same day 01/29/2024. R1’s file revealed the facility received a faxed letter from R1’s attorney dated 01/16/2024. Facility sign out sheets and SOC341 for R1 revealed that on 01/29/2024 R1’s attorney came to visit R1, and R1 moved out of the facility the same day. Therefore based on interviews and records review the allegation that R1 was not allowed to leave the facility is unsubstantiated. It was alleged “Staff do not ensure that resident's dental needs are being met.” It was alleged that Resident #1 (R1) was denied medical care to see a dentist for a broken tooth since May of 2023 by the facility. The Department received a photo showing a chipped tooth which allegedly belonged to R1. LPA attempted to conduct interview with R1, however they were unavailable. LPA conducted interviews with (2) residents who resided at the facility when the complaint was received. (1) of (2) resident’s recalled R1 and revealed they did not recall R1 mentioning they were being denied medical care. (2) of (2) residents revealed staff assists them in making doctor’s appointments when needed. Department staff conducted (4) staff interviews. (3) of (4) staff revealed no staff refused to make medical or dental appointments for R1. (3) of (4) staff revealed R1 would refuse to attend doctor’s appointments and refused to be taken out for medical treatment. R1’s file revealed R1 attended a dental appointment on 10/02/2023 for a broken tooth which revealed R1 refused care. Therefore based on interviews and records review the allegation that R1 was denied dental care while at the facility is unsubstantiated. It was alleged “Resident's room is in disrepair.” It was alleged that R1’s room had a hole in the ceiling for (1) month in January 2024 and was not repaired. It was alleged the hole was observed on 01/05/2024 and again on 01/17/2024, with a plastic sheet over it. The Department received a photo of a hole in dry wall which was covered by a taped plastic sheet. It was alleged this was located in R1's room ceiling. LPA attempted to conduct interview with R1, however they were unavailable. LPA conducted interviews with (2) residents who resided at the facility when the complaint was received. (2) of (2) residents confirmed the facility ceiling had a leak which was repaired promptly. (1) of (2) residents revealed they would visit R1 in their room and revealed R1’s ceiling leak was repaired promptly. Department staff conducted (6) staff interviews. (5) of (6) staff revealed R1’s room had a leak and R1 and their roommate were provided an alternate room, but R1 refused to move out of the room. (4) of (6) staff revealed R1’s leak was repaired promptly, however R1 refused for staff repair the hole in the ceiling. Facility records revealed on 11/16/2023 a roofing company was hired for repair. (1) administrative staff revealed repairs continued until January of 2024, and R1's ceiling hole was able to be repaired when R1 moved out. Therefore, based on interviews and records review the allegation that R1’s room was in disrepair is unsubstantiated. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was provided.